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TERMS & CONDITIONS

TERMS & CONDITIONS

At Future Baby 4D Studio we are committed to providing safe, enjoyable, and memorable scans. We take pride in the level of service we give in every consultation. 

Our scans do not replace your diagnostic scan with the NHS

Terms and Conditions

We provide various scans for pregnant women and pelvic scans for women’s health. All of our scans are performed by trained and registered medical professionals specialising in Obstetric & Gynae ultrasound. The primary purpose of the scan is to check the health and well-being of baby and the expectant mother. Your scan will involve checking the heartbeat, checking baby’s growth, check for multiple pregnancies, show the position of the fetus and the placenta. If the sonographer has any concern regarding your baby’s health, they will discuss their findings with you. In these cases, they would advise you regarding the referral pathway. With your permission, we will send a copy of the Report to your NHS care provider. It is your responsibility to ensure that you then consult with your NHS care provider.

For women’s Health scans, the primary aim is to check the health of your womb, ovaries and area around it or a fertility problem. Both Transabdominal and transvaginal scans will be performed with your consent. If your result is “Medical Follow-Up Recommended”, your scan includes sending a copy of the report, with your permission, to your usual healthcare professional at no extra charge.

Bookings:

Bookings can be placed online or over the telephone and will be confirmed via email. It is your responsibility to check the date and time of your scan and to notify a member of the Future Baby 4D clinic team should these be incorrect.

Out of Hour & Emergency Appointments. 

When you call for Out of Hour & Emergency Appointments, you will be asked some questions to ascertain your condition. Depending on your condition you can either be given an appointment or advised to contact NHS emergency services. 

Payment:

You can can pay the full amount or deposit using cash, online payment using credit/debit card or using PayPal. You are required to pay a £20 deposit prior to your scan with us. This is to confirm your booking and reserve your space with the sonographer. If the deposit has not been received 1 day prior to the scan, Future Baby 4D reserve the right to cancel this appointment. If your appointment has been made with less than 7 days’ notice, e.g. you book an appointment to take place in the next few days, we expect your deposit to be paid within 24 hours of making your booking. If your deposit is not received within this period we reserve the right to cancel the appointment. The remaining balance for your scan can be paid when you attend, prior to your appointment. 

Age:

You must be 18 years old or over; if you are 16 or 17 years old, a responsible adult must accompany you to your appointment. 

Rescheduling appointment:

Appointment times/dates can be changed for free up to 7 working days before your original appointment.

Changing appointments will be subject to availability on the new date requested.

All changes made to scans with less than 3 working days’ notice will be subject to a £20 cancellation fee. A new deposit will be processed to secure your new appointment.

If you have booked an appointment on a day offering a promotional discount and then reschedule to another day, your scan will become subject to full price.  

Changing appointment to a different package -on the original date and time booked:

If you decide you would like to change the package you have booked:

  1. If you are changing your original appointment for a longer package, providing we have space on our schedule we can alter the booking free of charge.
  2. If you would like to change your original appointment for a different one which is the same length of time, this can be processed free of charge.
  3. If you would like to change your original appointment for a shorter package, this can be processed free of charge as long as it is at more than 3 working days’ notice. If it is under 3 working days’ notice, we are unable to change the booking. If you then wish to cancel please refer to the cancelation section.

Cancellations:

For bookings canceled with more than 10 working days’ notice, client’s deposit will be refunded in full. The £30 deposit will be retained as an administration fee if cancelled with less than 10 working days.

The exception will be made in cases of severe complications, miscarriage or hospitalization. In these cases, the deposit will be refunded in full.

Cancellations must be made via email or over the phone with a member of the team. Customers who fail to appear for their appointment will lose any monies/deposits paid.

Very rarely due to unforeseen circumstances, Future Baby 4D Clinic may have to cancel some appointments but we will always endeavor to give as much notice as possible and to offer alternative appointments if available or refund all monies paid. 

Late arrival at the clinic:

Please aim to arrive 10 minutes prior to your scan to allow time to complete the Consent form and process any remaining payments. For customers arriving late we will try to complete the appointment, however, we may need to reduce your appointment length to accommodate other clients. We are unable to offer a discount in price for appointments shortened due to the late arrival of a customer. Depending on availability customers can move their appointment time if arriving late, however, we are unable to refund the deposit on these occasions. An additional £30 will be charged to make an additional appointment slot due to late arrival. 

Early Viability Scans:

For customers who are less than 6 weeks pregnant at the time of their scan, we will endeavor to provide as much information as possible. In some cases, we might need to do another scan in two weeks from the first scan, to confirm heartbeat. This is not a rescan and you will be required to pay for this scan. Scan time 6 minutes. 

Gender scans:

If we are unable to tell you the gender of your baby during your Gender scan, we will offer a free second appointment.  We cannot guarantee the accuracy of the gender identification. We undertake to do our best to identify the sex of your baby. We accept no liability for any incorrect indication of your baby’s gender. Scan time 6 minutes. 

4D Scans/Bonding packages:

With our 30 minute bonding packages, if we are unable to fulfill the primary purpose of the appointment during your scan, due to the baby’s position, we will offer a free rescan appointment which will shorter than the first appointment (15 minutes). Should we be unable to obtain any improved images during the second appointment, we are unable to offer a refund or any further free appointments. Scan time 15 minutes. 

NIPT:

The IONA® test has an overall accuracy of 99.8% and a less than 0.5% failure rate for Down’s syndrome, Edwards’ syndrome and Patau’s syndrome. We aim to provide the result in 3-5 working days but occasionally it can take up to 7-8 working days to provide the results. Scan time 6 minutes. 

Photography/Video footage:

We kindly ask all customers to refrain from using their mobile phones during the scan. Photography or videoing in the scan room is not permitted. If you have a special requirement, such as skyping family during your scan, we can accommodate this but, it needs to be arranged prior to your appointment.

We may on occasions use some of the images obtained during scans for marketing purposes. If you do not give permission for your images to be used for marketing purposes please specify this on the Consent Form prior to your appointment.

It is our policy to follow nationally recognised guidance from BMUS to comply with the code of practice of ALARA (which stands for “As Low AS Reasonably Achievable”)

This means that we will not scan for any longer than is needed to achieve the outcome which satisfies the purpose of the scan. This is for the wellbeing of the mother and the baby. You might therefore find that the sonographer spends only 20 minutes of a 30 minute appointment actually performing the scan. 

How to contact us

While we try very hard to make sure every client has the best experience possible, there may be occasions where clients are not satisfied with the service we have provided. We welcome all constructive feedback, be it positive or negative.

We have a complaints policy that we are more than happy to share with you.

In the first instance if you would like to provide us with feedback, please email our practice manager, info@futurebaby.co.uk

We will be more than happy to discuss the issue with you, or provide you with the full complaints policy.

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